Privacy Policy
Last updated: June 2026
1. Introduction
Sunchaser Energy Systems ("Sunchaser", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Sunchaser CRM and Customer Portal collect, use, store, and protect your information.
By using Sunchaser CRM, Customer Portal, Website, Mobile Application, or related services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Customer Information
- Name
- Phone number
- Email address
- Installation address
- Customer ID
- Project information
Solar System Information
- Inverter details
- Battery details
- Solar panel information
- Warranty records
- Service records
- Installation photos
- Maintenance logs
Support Information
- Support tickets
- Warranty claims
- Service requests
- Uploaded images, videos, and documents
Technical Information
- Device type
- Browser information
- Application logs
- IP address
- Usage analytics
3. How We Use Information
- Manage solar projects
- Generate quotations
- Provide customer support
- Process warranty claims
- Schedule maintenance visits
- Monitor service history
- Manage subscriptions and care plans
- Improve our products and services
- Communicate with customers
4. Energy Monitoring Data
Where supported by inverter manufacturers or customer-authorized integrations, Sunchaser may display:
- Solar generation
- Battery status
- Inverter status
- Energy consumption
- Estimated savings
- System performance information
This information is used solely to provide customer services and system monitoring.
5. Data Sharing
We do not sell personal information.
Information may be shared only with:
- Authorized Sunchaser employees
- Installation teams
- Service technicians
- Warranty processing partners
- Government authorities where legally required
6. Data Security
- Access controls
- Authentication systems
- Encrypted communications
- Secure cloud storage
- Role-based permissions
However, no internet transmission or storage system can be guaranteed to be 100% secure.
7. Data Retention
- Warranty periods
- Service history requirements
- Legal compliance
- Business record keeping
Data may be removed when it is no longer required for legitimate business purposes.
8. Customer Rights
- Access to their information
- Correction of inaccurate information
- Deletion of information where legally permitted
- Updates to account details
Requests may be submitted using the contact information below.
9. Third-Party Services
- Cloud hosting providers
- Database providers
- Email services
- Mobile application platforms
- Solar monitoring integrations
These services may process information on our behalf under appropriate security measures.
10. Children's Privacy
Sunchaser CRM is not intended for children under the age of 18. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website and application.
12. Contact Information
Sunchaser Energy Systems
Website: www.sunchaserenergy.co
Email: info@sunchaserenergy.co
Location: Lahore, Punjab, Pakistan